Claims Information

For emergency medical assistance whilst on holiday please call our 24/7 assistance hotline who are there to help you and/or fellow travellers through your ordeal:

• +44 (0) 1403 288 168 (from anywhere except USA, Canada or Mexico)
• +1-844-780-0494 (toll free from USA or Canada)
• 00 1 819 780 0494 (from Mexico)

Travel Insurance

All other travel insurance claims with the exception of those relating to gadgets or legal expenses can be processed as follows:

• Call: 0330 175 7866 (local rate call) (open Monday to Friday, 09:00-17:00)
• Email: claims@ergo-ias.co.uk
• Online: https://atoz.submitclaim.online/auth/policy/
• Post: A To Z Insurance Travel Claims, ERGO IAS, PO Box 11383, Mansfield NG18 9PE

Gadget Claims

• Phone: 0330 175 7866 (local rate call)
• Email: atoz.tiga@taurus.gi
• Online: https://tiga.taurus.claims
• Post: Taurus Insurance Services Ltd, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar

Legal Costs and Expenses Claims

• Phone: 0330 175 7866 (local rate call)
• Email: new-claims@arag.co.uk
• Post: ARAG Legal Expenses Insurance Company Limited, Unit 4a, Greenway Court, Bedwas, Caerphilly, CF83 8DW