Contact Us
For general enquiries our opening hours are Monday to Friday 9am-5.30pm and we are closed at weekends. However, we are open 24/7 for medical emergency assistance whilst abroad see number below.
Contact Information
At A to Z Insurance, we are here to help you with any queries or questions. Choose whether to contact us through email, phone or post. To make sure your questions, comments or complaints go to the right place, make sure you read the information below to choose the right option for you.
For emergency medical assistance whilst on holiday please call our 24/7 assistance hotline who are there to help you and/or fellow travellers through your ordeal:
+44 (0) 1403 288 168 (from anywhere except USA, Canada or Mexico)
+1-844-780-0494 (toll free from USA or Canada)
00 1 819 780 0494 (from Mexico)
General Enquiries and Policy Purchase
Most customers buy their policy online but you can call us to buy if that’s your preference.
Any questions, we’re here to help.
Call us on 0330 175 7858
Existing Customers
If you have any questions about your policy or need to make amendments to your personal details or policy cover, want to exercise your personal data rights, or want to opt out of autorenewals:
Call us on 0330 175 7858
Making a claim
We hope you have the best time on your travels, but if you need to make a claim or get an update on an existing claim, visit our claims page for contact details.
Complaint?
We hope you have a great experience when dealing with anything to do with A to Z Insurance and we strive to give you the best experience possible. We work with trusted partners and expect the same level of service from them. If there are occasions where we, or our partners fall short of this, then we are really sorry and we’d appreciate it if you could let us know so that we can put things right. There are different contact details for sending a complaint depending on the reason for it. To make sure it is dealt with as quickly as possible, see below for the best way to contact us.
General Complaint
The Complaints Manager
A to Z Insurance
Suite 2209 – 2217 Eurotowers
Europort Road
Gibraltar
Travel Claims Complaint
The Complaints Manager
A to Z Insurance Claims
308-314 London Road
Hadleigh
Essex
SS7 2DD
Email info@csal.co.uk
Gadget Claims Complaint
The Complaints Manager
A to Z Gadget Claims
Taurus Insurance Services Ltd
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar
Legal Advice and Expenses Claims Complaint
Customer Relations Dept
DAS Legal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH
