Helping you find the answers to commonly asked questions about travel insurance
Yes, our policies will provide cover for certain Covid-19 scenarios. However, the cover offered as standard within our policies will vary from our enhanced Covid-19 protection, which requires a small additional premium.
Please visit our Coronavirus page for further details.
A single trip policy will cover you for one trip only.
An annual multi-trip policy will provide cover for all your trips from the start date selected for 12 months. Depending on the level of cover chosen the maximum duration will vary from 22 days, 31 days & 45 days per trip.
An annual multi-trip policy may work out cheaper if you have multiple trips planned.
Travel insurance should be booked as soon as you’ve booked your holiday. Not only does travel insurance protect you whilst you’re away on holiday, you will also be covered should you need to cancel before leaving the UK. The main reasons for cancelling a holiday are due to medical related problems, injury, a bereavement or even redundancy.
We may be able to provide cover for your medical conditions. When purchasing online be sure to declare any medical conditions you have or for anyone travelling on the policy. If you already have a policy with us and need to tell us about a new medical condition, please contact our call centre on 0330 175 7858.
Pregnancy is not classed as a medical condition, which means you don’t need to declare it on your policy.
However, should you have had any pregnancy related complications, then you will need to let us know. Declaring all medical conditions will make sure your policy is valid, should you need to make claim either before, during or on your return from holiday.
Please visit our Pregnancy page for more information.
Backpacker policies will cover you for longer durations up to 18 months for Europe and Worldwide destinations. To find out more visit our backpacker page for further details.
If you haven’t received your travel insurance documents, please check your junk or spam folders.
On occasions we find that some customers may have made a spelling mistake in their email address provided. In this instance you will need to contact us directly to amend. All our contact details can be found on our contact us page.